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SFS Counselor (Generalist)

We are now accepting applications for a qualified SFS Counselor (Generalist) at Belmont University. 

Employment Type 


Internal Job Category

Exempt (Staff)


Student Financial Services



Primary Duties and

The SFS Counselor position is responsible for assisting the directors in the management of the flow communication from/to the institution along with communication with students regarding financial aid requirements to complete a financial aid package. The position will work closely with the Director of SFS, Associate and Assistant Director of Financial Aid, participate in the day-to-day administration of all financial aid programs and communications.

Student Financial Services Counselors are committed to providing superior customer service while being cross-trained to counsel in all areas of financial aid such as filing the FAFSA, applying for student loans, completing the verification process, and payment options/student accounts.  SFS Counselors strive to exceed the expectations of our Belmont students and families while working to create a positive student experience toward assisting all students in obtaining a Belmont education.  The position is also responsible for the following duties: 

Serve as a primary counselor for students and families regarding financial matters.

Coordinate and administer Student Financial Services communications (email blasts, website updates, text blasts, etc).

Manage the Appointlet and Olark systems for student communication (online appointments and chat features).

Assist other SFS staff members in processes during peak times.

Represent the office at campus-based events as well as local, regional, and national conferences.

Participate in professional organizations including attendance of professional conferences. 

Perform other duties as assigned by Directors. 

The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.
Required Qualifications:Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service. 

Knowledge of Title IV Federal and State Regulations, particularly those related to Federal Work Study.   

Knowledge of SCT Banner and PeopleAdmin software preferred. 

Knowledge of institutional payment policy.   

Ability to produce reports, spreadsheets, and forms using Excel.   

Ability to work as a team member.   

Ability to assume responsibility for the "final" decision.   

Excellent written and oral communication skills, frequently used to give difficult responses in a positive manner.

Required EducationBachelor's degree from an accredited college or university required.
Required ExperienceOne to Three years of experience in high traffic customer service. Financial aid and/or student accounts experience preferred.
Working Conditions & Physical RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is required to speak and hear sufficiently to communicate effectively by phone or in person at normal volumes. The employee’s vision must be adequate to read correspondence, computer screen, forms, etc. The position requires good manual dexterity. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.

The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Belmont University is a Christian community. The university faculty, administration, and staff uphold Jesus as the Christ and as the measure for all things. As a community seeking to uphold Christian standards of morality, ethics, and conduct, Belmont University holds high expectations of each person who chooses to join the community. In compliance with federal law, including provisions of Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, and Sections 504 of the Rehabilitation Act of 1973/the American with Disabilities Act, Belmont University does not discriminate on the basis of race, sex, color, national or ethnic origin, age, disability, military service, or sexual orientation in its administration of education policies, programs or activities; its admissions policies; or employment. Consistent with applicable civil rights law, the University seeks employees of Christian faith who are committed to the mission of the University.  Click here to learn more.

Belmont's Office of Human Resources will conduct ongoing evaluations of the means by which candidates for employment are sought, to the end that the pool of candidates will include qualified women, minorities, veterans and disabled individuals. Belmont University is an equal opportunity employer under all applicable civil rights laws.