The SFS Counselor position is responsible for assisting the directors in the management of the flow communication from/to the institution along with communication with students regarding financial aid requirements to complete a financial aid package. The position will work closely with the Director of SFS, Associate and Assistant Director of Financial Aid, participate in the day-to-day administration of all financial aid programs and communications.
Student Financial Services Counselors are committed to providing superior customer service while being cross-trained to counsel in all areas of financial aid such as filing the FAFSA, applying for student loans, completing the verification process, and payment options/student accounts. SFS Counselors strive to exceed the expectations of our Belmont students and families while working to create a positive student experience toward assisting all students in obtaining a Belmont education. The position is also responsible for the following duties:
Serve as a primary counselor for students and families regarding financial matters.
Coordinate and administer Student Financial Services communications (email blasts, website updates, text blasts, etc).
Manage the Appointlet and Olark systems for student communication (online appointments and chat features).
Assist other SFS staff members in processes during peak times.
Represent the office at campus-based events as well as local, regional, and national conferences.
Participate in professional organizations including attendance of professional conferences.
Perform other duties as assigned by Directors. The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.